Please note: All calls to any of our numbers are recorded for training and quality purposes.

Contact Details for CritchCorp Computers Ltd

Our Contact Details

Support with domains, hosting and services - members.cc-computers.com

The quickest way to get support for your services (Domains, Hosting, Etc.) is to use our ticket system from your member's account. You can also use the Customer Contact numbers below.

Support with your Product Purchases - CritchCorp Retail and Wholesale

To get support with your products purchased through our online shop, login to your account, find the order number you have any issues with. You can check the delivery status here as well, if it has not been delivered yet, it should tell you when it is expected to be delivered and the tracking details should also be available.

If you need further assistance, email shop @ cc-computers.com, with your account number, name, username and the order number and item you want to discuss.

You can also phone on the sales and support number, make sure you have the details above to hand.

Marketplaces

You can contact us from your account on the relevant platform, or you can use the Customer Contact phone numbers below. Make sure you have your order number and username to hand when you contact us.

Please Note

Refunds can only be processed throught the marketplace that you purchased from originally.

Customer Contact Numbers:

Sales and Support FREE phone (UK ONLY): 0800 612 1029
Sales and Support: + 44 (0) 1344 98 98 97
Fax: 01344 567 111

Marketing and New Supplier Calls

All calls to market your products or services to us must come via the dedicated Purchasing Department number. Anyone calling our customer numbers, or other customer contact methods, to market to us will be directed to call the Purchasing Department number. The Purchasing Department cannot be reached via the customer lines, so please save everyone the time and dial correctly in the first place.

Dedicated Phone Line: 0871 288 4679
Purchasing Department office phone hours 10:00 to 14:00 (You may leave a message outside these times.)

As this is a chargeable call, you will not be kept waiting in the queue for more than about 1 minute 30 seconds before being transferred to voicemail. If you are transferred to voicemail then please clearly leave your name, number, email address, company name, company website and a brief description of your product or service that you think we may be interested in. If we are very interested we will return your call or email you for more details, if we are not then feel free to try again. We deal with a lot of marketing calls, and so we are very busy.

- Any marketing calls to our customer numbers may instantly disqualify you from becoming a supplier.
- We will not tolerate abuse of our customer contact methods.
- If your number is recorded as a spam or phishing number, it will probably not be answered.

Please note:
We do not deal with companies who use FREE email (Gmail, Yahoo, Outlook.com, Hotmail, Etc.) of any sort.

Abuse Reporting

Report any abusive or spam emails or other domain abuse issues to us via our reporting address: abuse (at) cc-computers.com, or directly to the Abuse Department via the online form here.

You can expect a reply to your abuse report usually within 24 hours during working times and no later than 5 days.

Making a complaint

Please read our Code of Conduct, which explains what you can expect from us and how you can make a complaint.

Our Office Address:

CritchCorp Computers Ltd

Piccadilly Business Centre,
Unit C Aldow Enterprise Park, Blackett Street, Manchester, England, M12 6AE
Company Number: 05928822
VAT number: GB 892 7746 65

Other Useful Contacts:

Telephone Preference Service

DMA House 70 Margaret Street,

London

W1W 8SS

Tel: 0845 070 0707

Website: www.tpsonline.org.uk

Ofcom Details:

Ofcom,

Riverside House,

2a Southwark Bridge Road,

London,

SE1 9HA.

Tel: 020 7981 3040 or 0300 123 3333,

Email: contact@ofcom.org.uk

Website: www.ofcom.org.uk

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Thank You, we'll be in touch soon.

CritchCorp Computers Ltd is an approved partner with Faster Britain.

"CritchCorp Retail" and "CritchCorp Retail and Wholesale" are trading names of CritchCorp Computers Ltd.
CritchCorp Smart™ is a trademark of CritchCorp Computers Ltd.
All rights reserved.
CritchCorp Computers Ltd is a company registered in England and Wales. Company number 05928822. Registered Office: Piccadilly Business Centre Unit C Aldow Enterprise Park, Blackett Street, Manchester, England, M12 6AE. ICO Registration: ZB884658.