Yes, you read it right. We are indeed trialling an online chat solutions across all our websites, so that we can interact with website visitors and clients. The initial testing is going on now on cc-computers.com and yesDomains.co.uk. We have not yet set a live date nor really decided on the actual solution to be used. Keep an eye out for the sign in the bottom right corner of the website that lets you know that we are online and ready to help with your website journey. At the moment we are happy for people to just pop by for a quick chat and let us know what you think about the online chat solution. We may even have a special free offer for those who do.
We are not online all the time as yet, but keep coming back and you can see when we are. There is also some out of hour’s configuration and testing going on so there are no set times as yet.
As always though, the ticket support system is still in place and not going to go anywhere anytime soon. If you have a real issue then please make sure you use this and try chat as well, but best to open a tickets and then take the ticket number to the chat, that way we can make sure you get the best support possible. In future you may be able to do it without opening the ticket first as we will be able to do that for you, but during the testing phase please try to get a ticket number first, if it is urgent.
Stop by and have a look.
CritchCorp computers Ltd