Invoices for new customers and all invoices for new products and services to existing customers must be paid immediately.
All subsequent invoices must be paid by their due date or Last Payment Date. Invoices will normally be issued 7 days before the due date for monthly renewed services and 30 days for services renewed at more than 30 day intervals.
There will be an invoice reminder email, one day before the deadline.
There will be an overdue invoice notice 7 days after the due date, 14 days after the due date and 29 days after the due date. The invoice will be reissued with the 10% late fee added on the 30th day after the due date. After 45 days past due, interest will begin to be added to the invoice at the HMRC approved rate of 8% + Bank of England base rate. See government website for more information: https://www.gov.uk/late-commercial-payments-interest-debt-recovery/charging-interest-commercial-debt. The invoice will continue to incur interest at the permitted rate until paid. This is also the point at which the matter will be referred to our debt collection agents or passed to the Small Claims Court for recovery of the invoice amount, late fees, interest and other incurred costs, such as court costs.
Invoice payment methods
Invoices can be paid via a number of methods. For services bought through the website this will generally be via credit/debit card through the website using one of our approved third party card processing facilities such as PayPal. As we incur fees using these payment methods we reserve the right to add said fees or a proportion of the fees to the final invoice for payment and any applicable tax.
You may pay invoices via BACS payment and no additional transaction fees will be applied. These invoices refer to hosting and other related invoices and are not normally for product purchases. eBay payments must be made on the eBay site.
In very rare cases, and only with prior agreement, we may accept crossed cheques but there are additional fees that will be added. Fees will be charged for returned cheques including bank charges incurred by us and an administrative charge for our time to manually process the returned cheque, this is currently at least £35+vat.
We currently do not accept any form of Crypto Currency.
PayPal may offer payment terms on qualifying purchases. This is between you and PayPal.
If you have any questions then please submit a support ticket to the accounts department.
Terms and Conditions updated August 2023